Frequently Asked Questions
How long does shipping take?
Most orders are delivered within 5–10 business days. Some items may require 10–20 business days depending on product availability and shipping location.
Do you offer free shipping?
We offer free shipping on selected products and promotions. Shipping costs, if applicable, will be displayed during checkout.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Please visit our Return & Refund Policy page for full details.
What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days of delivery at contact@gardenshave.com and we'll be happy to assist you.
Can I cancel or modify my order?
Orders may be modified or canceled within 24 hours of purchase. After this period, orders may already be in processing or shipment.
Do your products require professional installation?
Most of our products are designed for easy setup and installation. Specific installation instructions are included when applicable.
How can I contact customer support?
You can reach our support team anytime at contact@gardenshave.com. We typically respond within 24 business hours.
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available at checkout.
Do you ship internationally?
At this time, we primarily serve customers within the United States.